Mon-Fri • 8-5

North Carolina Board of Funeral Service

Continuing Education

Sponsor:  North Carolina Board of Funeral Service (NCBFS) / Forest Lawn Funeral Home


“Rules & Regulations – What’s New”
   ($25 / 2 Hours)
  Payment must be received in advance and can be remitted through the Board’s online payment portal. Please use your individual license number as your “Customer ID.”

Classroom CE Courses

Various Sponsors provide CE training in the classroom, at various locations. Our comprehensive list is kept up-to-date, and contains class information, fees, locations and Sponsors.

Complete List of Classroom Courses

Online CE Courses

There are many CE courses available to take online. These are provided by various Sponsors, and can be taken at the student’s convenience.

Complete List of Online Courses

Webinar CE Courses

Webinars are growing in popularity. They combine the ease of online home study with the advantages of a classroom course. Often webinars are able to offer more CE credit than the two-hour online limit the Board’s rules currently impose.

Complete List of Webinar Courses

Information and all listings are on the Continuing Education Information and Listings page.


Next Board Meeting

The next regular Board meeting is scheduled for Wednesday, August 11, 2021, at 9:00 am, at the NCBFS office suite at 1033 Wade Avenue, Suite 108, Raleigh, NC 27605. Guests will be subject to social distancing guidelines and required to wear a mask during the meeting.

Revised Death Certificate

The revised death certificate currently is available on DHHS, Division of Public Health, Vital Records’ website, under the "Funeral Directors" tab.

Certificate of Performance/Preneed Calculator

Certificate of Performance [COP] (fillable BFS PN-5, revised Sept 2019)
COP – IP Calculator (XLSX file, revised Sept 2019)
IP Calculator Instructions (revised April 2019)

Board Staff Direct Contact Information


Executive Director
Stephen Davis
(919) 743-5635
Assistant Director
Amy D. Acord
(919) 743-5646 
Compliance Officer
Brett Lisenbee
(919) 218-8083 
Administrative Officer 
Karen Loveland
(919) 743-5632
Continuing Education/Traineeship
Glenda Ryan
(919) 743-5642
Individual Licensure
Amy D. Acord
(919) 743-5646
Business Licensure
Brett Lisenbee
(919) 218-8083


Preneed Program Manager
Paul Richardson
(919) 743-5637
Senior Preneed Services Specialist
Rebecca Williams
(919) 743-5639 
Preneed Services Specialist    
Phyllecia Townsend-Banks    
(919) 743-5641

Inspector On-call Schedule

Please be aware that fluctuations due to various factors, such as work load, unplanned issues, and available personnel, may affect where a call is routed.

Monday Debbie Hamm (984) 275-5522
Tuesday Darrell Cagle (919) 604-4828
Wednesday Chris Stoessner (919) 215-8851
Thursday Karen Davis-Brunson (919) 219-8701
Friday Terri Y. Robinson (919) 410-4608