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North Carolina Board of Funeral Service

The NC Board of Funeral Service lost telephone service on Monday, March 6, 2023. We have done all that we can in contacts with the NC Department of Information Technology to restore our service. On Monday, the Department of Information Technology responded to our requests promptly, and they requested repairs from AT&T. To date, AT&T has not responded to these requests.

We regret the frustration you likely have experienced in attempts to reach our staff, and we understand the difficulty you may have encountered in seeking assistance on issues important to you. At present, email is our only means of communication with our stakeholders.

We are hopeful that AT&T will restore our service soon. Until then, please know our regret for this unfortunate and unacceptable interruption in our telephone service.

Continuing Education

Licensees may not receive credit toward completed CE hours for
taking the same CE course within two years.

** Important Notice for Licensees Regarding CE Credit **

At its April 13, 2022, meeting, the NC Board of Funeral Service approved a general waiver of the rule regarding online Continuing Education credits.  Under this waiver, licensees may accrue up to 10 hours of online credit from April 1, 2022, through December 31, 2022.  Five [5] hours of online credit may be applied to the 2023 license renewal cycle and up to five [5] hours credit may be rolled over to the 2024 renewal cycle. 

Those licensees who were awarded online CE credit from January 1, 2022, through March 31, 2022, were allowed under a previous waiver to accrue up to 10 hours of online credit.  As with the current waiver, those licensees with 10 hours of online credit awarded during this time period may apply five [5] hours to the 2023 renewal cycle and roll over the remaining 5 hours to the 2024 renewal cycle.

Beginning January 1, 2023, and continuing through March 31, 2023, licensees may accrue up to 10 hours of online CE credit.  The Board may consider whether or not to continue the waiver for online credit hours after March 31, 2023, by approving a new waiver. 

Sponsor:  North Carolina Board of Funeral Service (NCBFS) / Forest Lawn Funeral Home


“Rules & Regulations – What’s New”
   ($25 / 2 Hours)
  Payment must be received in advance and can be remitted through the Board’s online payment portal. Please use your individual license number as your “Customer ID.”

Classroom CE Courses

Various Sponsors provide CE training in the classroom, at various locations. Our comprehensive list is kept up-to-date, and contains class information, fees, locations and Sponsors.

Complete List of Classroom Courses

Online CE Courses

There are many CE courses available to take online. These are provided by various Sponsors, and can be taken at the student’s convenience.

Complete List of Online Courses

Webinar CE Courses

Webinars are growing in popularity. They combine the ease of online home study with the advantages of a classroom course. Often webinars are able to offer more CE credit than the two-hour online limit the Board’s rules currently impose.

Complete List of Webinar Courses

Information and all listings are on the Continuing Education Information and Listings page.

Board Staff Direct Contact Information


Executive Director
Stephen Davis
(919) 743-5635
Assistant Director
Amy D. Acord
(919) 743-5646 
Compliance Officer
Brett Lisenbee
(919) 218-8083 
Administrative Officer 
Karen Loveland
(919) 743-5632
Continuing Education/Traineeship
Glenda Ryan
(919) 743-5642
Individual Licensure
Amy D. Acord
(919) 743-5646
Business Licensure
Brett Lisenbee
(919) 218-8083


Preneed Program Manager
Paul Richardson
(919) 743-5637
Funeral Program Specialist
Rebecca Williams
(919) 743-5639 
Funeral Program Specialist
Corina Wyche
(919) 743-5641


Next Board Meeting

The next Board meeting is Wednesday, June 14, 2023, at 9:00 am. The meeting will be held at the Board office at 1033 Wade Avenue, Suite 108, Raleigh, NC 27605. The meeting will be streamed live via YouTube to assure public access.

Certificate of Performance/Preneed Calculator

Certificate of Performance [COP] (fillable BFS PN-5, revised Sept 2019)
COP – IP Calculator (XLSX file, revised Sept 2019)
IP Calculator Instructions (revised April 2019)

Inspector On-call Schedule

Please be aware that fluctuations due to various factors, such as work load, unplanned issues, and available personnel, may affect where a call is routed.

Monday Debbie Hamm (984) 275-5522
Tuesday William “Billy” Babb (919) 218-6669
Wednesday Chris Stoessner (919) 215-8851
Thursday Brett Lisenbee (919) 218-8083
Friday Karen Davis-Brunson (919) 219-8701