Online Complaint Form

The NC Board of Funeral Service lost telephone service on Monday, March 6, 2023. We have done all that we can in contacts with the NC Department of Information Technology to restore our service. On Monday, the Department of Information Technology responded to our requests promptly, and they requested repairs from AT&T. To date, AT&T has not responded to these requests.

We regret the frustration you likely have experienced in attempts to reach our staff, and we understand the difficulty you may have encountered in seeking assistance on issues important to you. At present, email is our only means of communication with our stakeholders.

We are hopeful that AT&T will restore our service soon. Until then, please know our regret for this unfortunate and unacceptable interruption in our telephone service.

Consumer Complaint

Note: Complaints will not be accepted verbally by phone. If you have general questions regarding the complaint process, please call the Consumer Complaint Hotline at (919) 743-5646. North Carolina residents can also call the North Carolina Board of Funeral Service (the “Board”) toll-free at (800) 862-0636.

Note: The Board does not regulate cemeteries. Complaints involving cemeteries should be directed to the North Carolina Cemetery Commission:, phone: (919) 981-2536.

  • (A licensee directory can be found on the Board’s website at You may also call the Board if you need help locating this number.)

  • Check here if you do not agree to be notified of status updates regarding your complaint via electronic correspondence only.
  • Description of Complaint: *

    In the space below, tell us the nature of your complaint. Be sure to include all the facts that you want the Board to consider, including names, dates, and places. Use additional sheets if necessary. Upload copies (not originals) of any documents that support your complaint.

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    Accepted file types: pdf, docx, jpg, Max. file size: 250 MB.

    • I, the undersigned, hereby submit the above complaint, and attest that it is true and accurate to the best of my recollection. I agree to cooperate by furnishing to the representatives of the Board all pertinent or requested information and records in my possession concerning the alleged misconduct of the person or entity against whom I have complained. I further agree that I will testify as a witness if a hearing is held concerning the alleged misconduct of the person or entity against whom I have complained.

      I understand that my identity will be disclosed to the funeral establishment/crematory/person against whom I have complained. I understand that anonymous complaints will not be processed. I understand that, except in limited circumstances, North Carolina public records laws require that copies of complaints and responses be made available to anyone who requests them.

      I understand that the Board cannot give me legal advice, cannot represent me or intervene on my behalf in any court proceeding, and cannot provide any opinions or make any determinations regarding civil liability. I understand that if I believe I have suffered damages because of an act or omission of a licensee of the Board, I should not wait for the Board’s disposition of a consumer complaint before pursuing any legal claim or seeking legal advice.

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    1033 Wade Avenue, Suite 108, Raleigh, North Carolina 27605-1158
    919.733.9380     Toll Free: 1.800.862.0636