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Complaint Acknowledgement

The NC Board of Funeral Service lost telephone service on Monday, March 6, 2023. We have done all that we can in contacts with the NC Department of Information Technology to restore our service. On Monday, the Department of Information Technology responded to our requests promptly, and they requested repairs from AT&T. To date, AT&T has not responded to these requests.

We regret the frustration you likely have experienced in attempts to reach our staff, and we understand the difficulty you may have encountered in seeking assistance on issues important to you. At present, email is our only means of communication with our stakeholders.

We are hopeful that AT&T will restore our service soon. Until then, please know our regret for this unfortunate and unacceptable interruption in our telephone service.

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Thank you for your complaint and for your help in our efforts to assure that the funeral service profession in North Carolina merits the utmost confidence of the public.