The NC Board of Funeral Service regulates licensed funeral establishments and crematories only.
Do you have a question regarding the consumer complaint process?
Learn more about what to expect as a consumer filing a complaint against a funeral establishment or individual licensee.
File a funeral services complaint online here or with the following document.
If your complaint is related to a cemetery, that complaint should be submitted to the NC Cemetery Commission.
The North Carolina General Assembly has declared that because the practice of funeral service affects the public health, safety and welfare it is subject to regulation by the North Carolina Board of Funeral Service. The Board of Funeral Service regulates funeral homes, funeral directors, funeral service licensees, embalmers, crematories and crematory operators, mutual burial associations, and the sale of preneed contracts and the personnel associated with those sales.
One means by which the Board carries out its duties is through investigating consumer complaints. Each complaint is carefully considered and investigated fully. The Board has the authority to suspend or revoke the license of any of its licensees if they are convicted of a wrongdoing. These wrongdoings include, but are not limited to, fraud, false advertising, soliciting bodies, gross immorality, refusing to give up custody of a body, embezzlement and misapplication of preneed funds, and aiding and abetting the funeral practice of those not licensed to do so. Any evidence of criminal wrongdoing will be presented to the local district attorney. The Board conducts its own hearings and in some instances disciplinary matters are heard by a North Carolina Administrative Law Judge.
Consumers should be aware of the following:
Please be aware that a consumer’s legitimate dispute with a firm or individual sometimes will not involve an act or omission that would give the Board the authority to intervene. Sometimes, a legal dispute arises, financial or otherwise, which does not involve a violation of one of the legal duties of funeral service practitioners as licensees. In such cases, you may need to contact your own attorney to advise you.
Thank you for your complaint and for your help in our efforts to assure that the funeral service profession in North Carolina merits the utmost confidence of the public.