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Preneed Annual Report

Board Staff Direct Contact Information


Executive Director
Stephen Davis
(919) 743-5635
Assistant Director
Amy D. Acord
(919) 743-5646 
Administrative Officer 
Karen Loveland
(919) 743-5632
Continuing Education
Glenda Ryan
(919) 743-5642
At-Need Services/ Licensure
Amy D. Acord
(919) 743-5646
Deborah Adams
(919) 743-5636


Preneed Program Manager
Paul Richardson
(919) 743-5637
Senior Preneed Services Specialist
Rebecca Williams
(919) 743-5639 
Preneed Services Specialist    
Phyllecia Townsend-Banks    
(919) 743-5641

Preneed Annual Report

2019 Preneed Annual Report Portal

The North Carolina Board of Funeral Service uses the iGov licensing management system (using the grey button to the right).

  1. If you registered last year, the username and password will be the same.
  2. If you forgot your username or password, please use the “forgot username or password” option. You may also use this option to reset your password.
  3. If you’re a new preneed establishment or didn’t register last year, please use the “sign up” option to register.
  4. You must complete the annual report certification (using the green button to the right) upon completion of the report. There is an option for you to upload it directly from the portal (this option is directly underneath “business profile information”). If submitting the report online please use this option or email the certification form to ptownsend-banks@ncbfs.org. If completing the report manually and submitting via U.S. Mail, make sure you include this document with the report.
  5. If you’re a new preneed establishment, issued a license on or before December 31, 2019, and have no clients to report on for calendar year 2019, you must still complete the annual report certification and submit to the Board’s office.
  6. If you would like to print a copy of your completed annual report, you must first submit your annual report. Once submitted, you will see an option to “download annual report”. This will allow the licensee to print the report with the updated balances and comments included.